Frequently asked questions

Call the office at (915) 544-5439 during business hours and our team will schedule the visit with you. Appointments are scheduled by phone.

Same-day or next-day appointments may often be available depending on the schedule. Call the office and our team will help you find the next available visit.

Yes. Visits are by appointment so your child can be seen by their pediatrician with enough time for your questions. Call the office and we will find a time that works.

That is the goal. Sun City Kidz Clinic is an all-physician practice, and we schedule so families can keep seeing the pediatrician they know. Meet the pediatricians.

Yes. Sun City Kidz Clinic is currently accepting new patients.

Call the office at (915) 544-5439 to get started, then review the New Patients page for the full process. You will complete the required paperwork and bring your child's records from any previous office.

Please bring:

• Your insurance information
• Your child's immunization records
• Relevant medical history or records from a previous office
• Any completed paperwork you were given

Plan to arrive about 15 minutes early for registration and insurance verification.

Sun City Kidz uses the Office Practicum patient portal. Open the Patient Portal and sign in with the account information the office provides. Call (915) 544-5439 if you need help getting started.

No. Appointments at Sun City Kidz are scheduled by phone. Call the office at (915) 544-5439 and our team will find a time for your family.

Never use the portal for a medical emergency. If your child is experiencing a life-threatening emergency, call 911 or go to the nearest emergency department.

Call the office at (915) 544-5439 for help obtaining an official copy. The office can tell you how to get the copy you need.

Call the office at (915) 544-5439 for the current medical records request process, including sending records to another office.

Refills are handled through the clinic's existing medical workflow. Please call the office at (915) 544-5439 for guidance, with your child's name, the medication and your pharmacy. If your child needs a medication right away, please call rather than sending a message.

Please call the office at (915) 544-5439 for the current referral request process. Your pediatrician will review the request.

• Aetna
• Ambetter
• BCBS of NM Turquoise (NM Medicaid)
• BCBS TX
• ChampVA
• Cigna
• El Paso Health
• El Paso Health CHIP
• GEHA
• Molina (TX Medicaid)
• Optimed
• Preferred Administrators
• Sage
• SBMA
• Superior Health
• Surest
• Texas Traditional Medicaid
• Tricare
• UHC
• UMR
• United Health

See the full insurance accepted list. Insurance participation and individual benefits may change. Please contact your insurance provider or Sun City Kidz at (915) 544-5439 to confirm current coverage.

Yes. Download the new patient forms, print the packet and fill it out at home. English and Spanish forms and the ImmTrac2 consent are all in the same file.

If your school or sports program gave you a form, bring it with you to the appointment. If you are not sure what is needed, call the office at (915) 544-5439 and our team can help.

Sun City Kidz Clinic follows the recommended childhood immunization schedule of the American Academy of Pediatrics and does not accept families who decline routine vaccinations or follow alternative vaccine schedules. If you have questions about vaccines, your pediatrician is glad to talk them through with you.

Immunizations help protect children from serious and potentially life-threatening diseases. Following the recommended vaccination schedule is one of the most effective ways to protect children against vaccine-preventable illness.

Sun City Kidz Clinic follows the vaccination recommendations of the American Academy of Pediatrics. If you have questions or concerns about vaccinations, please talk them through with your Sun City Kidz pediatrician. We would much rather have that conversation with you than have you leave unsure.

Yes. Sun City Kidz encourages parents-to-be to schedule a prenatal visit. This gives families an opportunity to become familiar with the practice, meet the doctors, and ask questions before their baby arrives. See Prenatal Visits or call (915) 544-5439 to schedule.

Children should see their pediatrician not only when they are sick, but also for routine well-child visits. These preventive care visits let your physician follow physical growth and development, provide recommended screenings and immunizations, and discuss behavior, nutrition, safety, development and learning. They also give parents dedicated time to raise questions and concerns.

Routine well-child schedule

• 3 to 5 days
• 1 month
• 2 months
• 4 months
• 6 months
• 9 months
• 12 months
• 15 months
• 18 months
• 24 months
• 30 months
• 3 years
• 4 years
• Every year thereafter

After age 4, the annual health-supervision visit includes a physical exam and an age-appropriate assessment of development, behavior and learning.

Your pediatrician checks growth and development, reviews preventive care and milestones, gives any vaccinations that are due, and takes time for your questions. Well visits are where the longer conversations happen.

See the care we give.

Call the office at (915) 544-5439 so our team can help you find the next available appointment.

Same-day or next-day appointments may often be available depending on the schedule. Call the office and our team will help you find the next available visit.

No. The office keeps separate waiting areas for well visits and sick visits.

Yes. Call the office at (915) 544-5439 to schedule, and try to book ahead of your school or league deadline when you can.

If your school or sports program provided a form, bring it with you to the appointment.

Yes. Newborn care is a big part of the practice, and so is guidance for new parents. Your pediatrician takes time during visits to answer questions about feeding, sleep, growth and everything else on your list.

Dr. Isela Ibarra sees newborns at Las Palmas Medical Center and Providence Memorial Hospital. Hospital details for each physician are listed on their profile pages.

Monday to Thursday

9:00 AM to 5:00 PM

Friday

9:00 AM to 4:30 PM

Closed for lunch daily

12:30 PM to 1:30 PM

Saturday and Sunday

Closed

No. The office is closed for lunch from 12:30 PM to 1:30 PM every day. Please call before or after that window.

For quick or simple questions during business hours, call us at (915) 544-5439. Our staff will get back to you before the end of the business day.

3917 N Mesa St, El Paso, TX 79902

Get directions or see the Visit Us page.

If your child is experiencing a medical emergency, call 911 or go to the nearest emergency department.

For urgent concerns after hours, call our main office number at (915) 544-5439. Our answering service can contact the physician on call when appropriate. If your child is experiencing a life-threatening emergency, call 911 or go to the nearest emergency department.

(915) 544-5439